Heppu Knowledge
One right answer, not five macros.
Heppu Knowledge builds one knowledge base from your solved tickets, macros, website and internal docs. It flags outdated information and missing answers, so your team knows which articles and macros need updating.
Heppu customers include
Three steps
How Heppu Knowledge works
Step 1
It learns from your sources
Heppu Knowledge reads your solved tickets, macros, website and internal docs.
Step 2
It builds one knowledge base
It keeps the answers up to date, flags outdated information and gaps, and adds nothing your team hasn't approved.
Step 3
Everyone uses the same answers
People, systems and AI agents answer from it, and every answer shows its source.
Where it helps
Four familiar problems. One place for the answers.
- Response times
Every agent can give Dave's answer.
- Docs that stay current
One right answer, not five macros.
- Onboarding
New starters ask Heppu. The answers stay.
- Internal questions
Colleagues find the answer without pinging support.
Users
Who uses it
People
Agents, new starters and colleagues in Sales or Finance ask it and get an answer with its source.
Systems
Your other tools draw on the same approved answers your team uses.
AI agents
The AI agents that talk to your customers answer from the knowledge your team approved.
Next step
Get in touch
Tell us a little about your support team and someone from Heppu will get back to you.
Contact request
Contact · Sales