On the clock right now

Hire Heppu.Your AI agent for customer service.

Heppu serves your customers in chat, on the phone and by email. It answers questions, handles agreed tasks in your systems and hands over to a person when needed.

Call Heppu

New employee

ID 001 · Started today

HeppuAI employee

Answers 24/7Speaks 70 languages

Read the reviews

Heppu works at companies like these.

Monday · Morning shift

Heppu runs customer service wherever your customers are.

One employee, every channel. The same Heppu handles your calls, chat, support tickets, WhatsApp and email.

Many teams start with chat or tickets and hand Heppu the calls later.

Calls
Heppu picks up in under a second and speaks in a natural voice. No call goes unanswered – not at peak hours, not at night.
More on AI phone answering
08:59
Chat
Runs your website chat end to end, even at the busiest hour.
More on the AI chatbot
09:06
Support tickets
Clears the ticket queue before it has a chance to grow.
09:12
WhatsApp
Replies in minutes, not on the next business day.
09:15
Email
Keeps the inbox at zero and your customers in the loop.
09:21

Heppu is typing…

What Heppu is

A chatbot answers. An AI agent gets it done.

Heppu is an AI agent. It answers questions the way a chatbot does, but it can also carry out agreed tasks in your systems, such as opening a support ticket or booking a time. When a case needs a person, Heppu passes it on.

Answers
Answers from your own material
Heppu learns the answers from your guides and your website. It serves customers in chat, on the phone and by email, including when the office is closed.
Acts
Handles the tasks you agree on
A ticket in Zendesk or Freshdesk, customer details in HubSpot, a booking in the calendar. Everything runs through agreed integrations, and Heppu only does what you have agreed to.
Hands over
Knows when a person is needed
We agree with you which cases Heppu hands to your team. When that line is reached, the conversation continues with a person. Outside working hours Heppu can file the request as a ticket, and your team picks it up.

Example log row

Example: 14:02, chat, delivery time question, answered, ticket created in Zendesk.

Night shift

An answering service – even on the night shift. Every shift.

Voice is the hardest channel to get right – and it's where Heppu shines. This is how a call plays out at 03:17.

How Heppu answers your calls in Finnish

On shift03:17

Call · 03:17Live

Caller

Hi, I need to move my booking for tomorrow.

0.4 s

Heppu

Of course. Thursday has an opening at 9:30, or –

CallerCuts in

Actually, Friday works better.

0.4 s

Heppu

Friday it is. 10:00 is free – shall I book it?

Caller

Yes, please.

0.4 s

Heppu

Done. A confirmation text is on its way. Good night!

Sample call

GDPR
EU · Finland

Your data stays in the EU – GDPR-compliant.

Response time

under 1 s

Answers in under a second

No hold music, no phone menus. Heppu picks up at once and gets to work.

Natural voice

70 languages

A voice that sounds human

Rhythm, pauses and intonation in the right places. Finnish first – and 69 more languages when needed.

Interruptions

Keeps up when you cut in

Talk over it or change topic mid-sentence – Heppu adjusts and picks up right where you left off.

Always on

24/7

No call goes unanswered

Heppu answers every call at the same time – around the clock, every day.

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Onboarding

How Heppu works

Heppu is up and running in a couple of days.

Day 1: discovery.
Tell Heppu what to handle
Pick the tasks: calls, chat, leads or the whole support queue. Heppu learns how your company works.
Days 2 to 3: connect.
Connect your tools
Heppu signs in to the same systems you do: calendar, CRM and helpdesk.
From day 3 onwards: on duty.
Heppu gets to work
Heppu answers, calls and logs everything in your systems. You see the results in your own tools.

Native integrations

Heppu plugs into your tools.

Heppu books meetings into your calendar, sees tickets through, keeps the CRM up to date and reports in Slack – like any other teammate.

Google CalendarHeppu books meetings straight into the calendar.
OutlookHeppu books meetings straight into the calendar.
ZendeskHeppu opens, updates and resolves tickets.
FreshdeskHeppu opens, updates and resolves tickets.
HubSpotHeppu logs calls and keeps the CRM up to date.
Dynamics 365Heppu logs calls and keeps the CRM up to date.
SlackHeppu posts hot leads and escalations to your channel.

Native integrations go live in a couple of clicks. And the list doesn't stop there – through custom connections, Heppu talks to thousands of systems.

Get in touch – ask about your stack

What our customers’ customers say

Rated by the people Heppu actually served.

After every chat, we ask how it went. Almost nine in ten give four or five stars – here are a few of the answers.

4.45/5

250+ ratings

all good!

Chat · 28 May 2026

Hyvä Heppu! Duktig pojke! 😅

Chat · 27 Mar 2026

So far so good

Chat · 27 May 2026

Custom template info needs adjusting

Chat · 29 Apr 2026

Proffsigt och snyggt. Bra ton och bra svar

Chat · 22 May 2026

Heppu best!

Chat · 27 Jan 2026

Collected after chats · Names removed

Contact request

Ask us about Heppu.

Leave your details and we'll call or email you back. Then we'll work out what your new hire could take off your plate.

Contact request

Contact · Sales

Rather pick up the phone? Mika answers: 045 230 7050

FAQ

Questions about your new coworker?

Straight answers to the questions we hear most – no sales pitch.

Heppu

The price depends on how much work you give Heppu. Billing is based mainly on conversation volume, and you can start small. Ask for a quote and we'll put together the right package.

Heppu

Heppu says it's an AI right at the start – fair play. Most customers are simply happy to get things sorted straight away, whatever the time of day.

Heppu

Heppu listens and speaks with a surprisingly natural voice. It understands what the caller wants and can answer, take incoming calls or make outbound ones. Like talking to a colleague who never loses their voice.

Heppu

Yes. We follow GDPR to the letter and all data stays inside the EU. Data protection is a point of pride for us, not a box to tick.

Heppu

Most likely. Heppu gets along with thousands of systems, whether you run Salesforce, HubSpot or Pipedrive. Calls and messages get logged right where they belong.

Heppu

A couple of days at best. A basic chat service can go live even faster, while more complex setups take a little longer.

Heppu

It can. Heppu is a multitasker that never gets tired. It can chat with customers, call leads and update your CRM all at the same time, 24/7.

Heppu

Heppu speaks 70 languages, so international callers are never a problem.

Heppu

Both. The chat on your website is a chatbot that answers from your own material. Behind it runs an AI agent, which can also file a ticket or add a booking to the calendar through the integrations you have agreed on. If a case needs a person, the conversation goes to your team.

Heppu

Still wondering about something? Ask us directly – get in touch.

The humans

Heppu's onboarding team.

The humans who showed Heppu the ropes. Call us directly – a person picks up.

Mika Jordanov

Sales

045 230 7050 mika@heppu.ai

Eero Neuvonen

Sales

044 304 8899 eero@heppu.ai

Niklas Ruotsi

Customer success

050 543 9234 niklas@heppu.ai

Jon-Erik Talvio

Code

045 870 8433 jon-erik@heppu.ai

Matti Heikkonen

Advisor

ID 001 · Day 1

Heppu

New hire

On shift right now

Heppu is built in Finland and runs in the EU, fully GDPR-compliant.

Hire Heppu.Your AI agent for customer service.

Ratings and clients

Heppu runs customer service wherever your customers are.

Calls

Chat

Support tickets

WhatsApp

Email

A chatbot answers. An AI agent gets it done.

Answers from your own material

Handles the tasks you agree on

Knows when a person is needed