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Heppu AI

On shift right now

AI customer servicethat speaks Finnish.

Your customers write in Finnish. Heppu answers them in Finnish – website chat and support tickets, from the first message to a closed case, on a Tuesday afternoon and at two in the morning alike.

Many teams start with chat or tickets and hand Heppu the calls later.

Try Heppu for freeSee what Heppu handles
New hire

ID 002 · Customer service

Heppu, a red robot, at work behind a laptop
HeppuChat and tickets
Answers 24/7Hands over to a human

Ratings and clients

End customers rate Heppu 4.45 out of 5, across 250+ ratings.

Read the reviews

Heppu works at companies like these.

  • Bilia
  • CTN
  • Delicatessen
  • Docue
  • Ramirent
  • Biolan
  • BonGroup
  • Säätölaitehuolto
  • Tulikivi
  • Envion
  • Premium Resorts
  • Enerz
  • Vesivek
  • Receptum
  • Finesta
  • Plus Katsastus
  • Helsinki Limo
  • PLM Group

Job description

Customer service automation, in practice.

Four jobs that leave your desk and land on Heppu – around the clock.

  • Task 1/4

    Chat on your website

    Heppu runs the chat end to end, even at the busiest hour. Your customer gets an answer instead of a queue – in Finnish, and in 69 other languages if a customer opens in one.

  • Task 2/4

    Support tickets

    Heppu opens, updates and resolves tickets in Zendesk and Freshdesk. The queue shrinks before it has a chance to grow, and nothing quietly falls off the list.

  • Task 3/4

    WhatsApp and email

    The same colleague answers WhatsApp in minutes rather than on the next business day, and keeps the shared inbox at zero overnight.

  • Task 4/4

    Handover to a human

    When a case needs a person, Heppu passes the conversation to your team along with what it has already sorted out. Your customer never starts over.

Shopping for a Finnish-speaking chatbot? Heppu does that job and a bit more: it settles the case and writes it into the systems your team already works in.

Heppu
Call me a chatbot if you like – no offence taken. As long as the queue is empty by evening, the job title can be whatever you want.

Why the language matters

Your customers never have to switch to English.

Finnish is the part that usually breaks: the compound words, the fifteen cases, the clipped way people actually type into a chat window at 22:40. Heppu was built in Finland for exactly that, and it reads like a colleague rather than a translation. If a customer opens in Swedish, English or something else entirely, Heppu simply carries on – it works in 70 languages.

You read this page in English. Your customers get served in their own language. Nobody has to meet in the middle.

Try Heppu for free
Heppu, a red robot, waving hello
FAQ

Questions before you hire?

What customer service leads ask us first – answered straight, without the pitch.

Heppu
The price depends on how much work you give Heppu. Billing is based mainly on conversation volume, and you can start small. Ask for a quote and we’ll put together the right package.

Heppu
Heppu says it’s an AI right at the start – fair play. Most customers are simply happy to get things sorted straight away, whatever the time of day.

Heppu
A couple of days at best. A basic chat service can go live even faster, while more complex setups take a little longer.

Heppu
Yes. We follow GDPR to the letter and all data stays inside the EU. Data protection is a point of pride for us, not a box to tick.

Heppu
Most likely. Heppu gets along with thousands of systems, whether you run Salesforce, HubSpot or Pipedrive. Calls and messages get logged right where they belong.

Heppu
Heppu speaks 70 languages, so international callers are never a problem.
Heppu
Still wondering about something? Heppu can tell you the rest on a call – request a call.